April 11-12, 2018.
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Wednesday, April 11 • 2:45pm - 3:30pm
Member First Innovation @ USAA: Innovating During Catastrophe

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USAA’s purpose drive approach to Innovation rose to the challenge during recent Hurricane Harvey.  Members in Rockport, Port Aransas, and Corpus Christi asked the question:  “Can USAA use the pictures from their drone technology, put them on a public site for all of our members to search their address and see the impact the storm had to their homes?” USAA was able to create a differentiated experience for our impacted members and better still the general public in just 12 hours.

avatar for Christina Nickel

Christina Nickel

Executive Director, USAA Labs

Wednesday April 11, 2018 2:45pm - 3:30pm CDT
Elm Room