April 11-12, 2018.
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Wednesday, April 11 • 12:45pm - 1:30pm
IT Service Management and Burned Cookies

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Learn the right way to implement tools like ServiceNow, Cherwell, and BMC Remedy with the analogy of owning a chain of bakeries. Learn how to align IT stakeholders and extend the Service Catalog beyond IT. See a sample Service Catalog and what that looks like from the consumer and supplier side. Lastly, learn why the Configuration Management database is key to a high Return on Investment (ROI).

avatar for Phillip Seawright

Phillip Seawright

Technology Strategy Consultant, TriCorp Technologies
Phillip Seawright is a technology strategy expert in IT Business Relationship Management, Program Management Governance, Agile Software Delivery, and ITIL and IT Service Management. He has 15 years of experience working in Silicon Valley where he provided strategic technology advisory... Read More →

Wednesday April 11, 2018 12:45pm - 1:30pm CDT
Cypress Room