April 11-12, 2018.
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Thursday, April 12 • 9:00am - 9:45am
IT Service Management and Burned Cookies

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Learn the right way to implement tools like ServiceNow, Cherwell, and BMC Remedy with the analogy of owning a chain of bakeries. Learn how to align IT stakeholders and extend the Service Catalog beyond IT. See a sample Service Catalog and what that looks like from the consumer and supplier side. Lastly, learn why the Configuration Management database is key to a high Return on Investment (ROI).

Thursday April 12, 2018 9:00am - 9:45am CDT
Elm Room