Learn the right way to implement tools like ServiceNow, Cherwell, and BMC Remedy with the analogy of owning a chain of bakeries. Learn how to align IT stakeholders and extend the Service Catalog beyond IT. See a sample Service Catalog and what that looks like from the consumer and supplier side. Lastly, learn why the Configuration Management database is key to a high Return on Investment (ROI).
Thursday April 12, 2018 9:00am - 9:45am CDT
Elm Room
