Craig comes to the ITSD team with more than 20 years of experience at USAA leading efforts in customer service, digital transformation, corporate strategy, information technology, procurement and innovation. Prior to his time with USAA, Craig served four years in the US Coast Guard and later became a military spouse, while his wife Trish served 11 years in the US Navy in Japan, Virgina and then at Fort Sam Houston, which brought them to Texas.
Craig grew up in Worcester, Massachusetts, has a Bachelor’s Degree in Business Administration from Saint Leo University and a Master of Business Administration from Western Michigan University. Trish and Craig have been married over 30 years and have three children: Jake, Grace and Zach, who have all grown up in San Antonio, making this our home.